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Help at home: the survey that wants to renovate the sector – At the moment (5839)


Image result for house worker trainingOne year of investigation to draw the situation of home help offered to people with disabilities. There is still some way to go to support a difficult and low-valued job. Handéo proposes 20 tracks to impel a new impetus … 

How can professionals and users find their happiness “at home”? Since 2007, Handéo works for competent and adapted human services (SAP), whatever the disability, the place of residence or the resources of the user. Such ambition goes, first and foremost, through better training of homeworkers. But, surprising as it may seem, the reading of professional certification standards most often ignore the specificities related to disabilities, equate the life projects of people with disabilities to those of the elderly and, in the best of cases, are limited to a clinical description of the various deficiencies. “We need to talk a little more about people with disabilities and different disabilities, so that we are less afraid, says a SIA. We always have images that look like the worst in the head. We should be able to work on our prejudices “.

One year of investigation

Faced with this finding, Handéo and Handidactic-I = MC² decided to join forces throughout 2012 to co-host a national think-tank on “training home-based workers with people in situations of handicap “. This group brought together 32 organizations representing actors in the home help, disability and training sector. With, as a keyword, inclusion! This “magic” concept is claimed by both the vast majority of people with disabilities who wish to live and live in ordinary housing “like everyone else” but also by public authorities who can see an alternative to institutionalization, and therefore substantial savings. It seems clear that the competence of the stakeholders is a major condition for successful inclusion. The findings of this focus group were based on two questionnaires, one for people with disabilities, clients / home care users, and the other distributed to intervention professionals.

People with disabilities: want a breath of fresh air!

What is the observation for SAP users (personal services)? People with motor disabilities were the most likely to respond (84%), benefiting on average 31 hours of help per week. In general, respondents are satisfied with the service received, but there are difficulties regarding hourly flexibility (24%), replacement of staff (24%) or intervention during weekends (17%). ). They are finally “only” a quarter to consider that the knowledge of their stakeholders on their disability is insufficient. Although they are generally satisfied with the technical quality of the services, we note however the scarcity of support actions outside the home because 68% say they do not benefit.

Professionals in need of training

On the side of the service providers, the figures are unequivocal: they are 85% women, mostly aged 30 to 49 (54%). They consider that the relationship difficulties encountered with clients are twice as numerous in the case of psychic disability (27%) as in motor (13%). Whatever the nature of the disability, these professionals generally consider the information received on the situation of the person in their charge to be very inadequate, especially in the case of psychic disability or multiple disabilities. “It’s very difficult when you come to someone who does not have the floor or who has trouble expressing themselves,” regrets one of them. We do not know what to do. And in the end, we are silent. Too bad ! “. A third of them claim to be better trained, for example through the acquisition of a degree, but also by a better knowledge of pathologies or control of technical gestures. Most testify to the complexity, difficulty and hardship of their job, which goes far beyond a single housekeeper. Stressing the gap between the responsibilities entrusted to them and their remuneration!

20 proposals for the future

This cross-survey resulted in a 40-page report that brings together some 20 recommendations for training homeworkers. Among them: promote access to qualifications, improve the knowledge of disability situations for homeworkers and no longer model them on a model initially intended for the elderly, simplify the degree card, make appropriate educational choices. There are financing lines for the realization of these proposals, some of which require only a little common sense. But these tracks will remain a dead letter if, as is all too often the case, a significant proportion of job candidates continue to apply with assumptions that “Everyone can do this job … No need to diploma. It’s just time to find a real job … ” How to make this sector more attractive in order to face, in the future, a major paradox: the immense difficulty to recruit in an area where needs are growing